The Right Features for Pet Business Growth in the UAE Pet Market

What We Saw on the Ground

When our team flew to the UAE, we didn’t start selling. We started listening.

We met dozens of business owners and operators. Many of them were managing everything on Excel sheets or pen and paper. Others were using tools that weren’t made for pet businesses or not designed for the way people in the UAE actually communicate and operate.

Almost everyone told us one thing: they were spending way too much time on manual tasks. From sending WhatsApp messages one by one, to collecting payments, managing bookings, tracking vaccines, and digging through files for customer history.

The UAE Market Breakdown

WhatsApp communications are very important in the UAE and most businesses are sending basic text messages without automation or engagement.

At the same time, boarding centers are overflowing with pets during holidays, some housing 100+ dogs at once! Handling check-ins, check-outs, payments, staff coordination, and daily updates is pure chaos without the right systems.

As competition rises in cities like Dubai, Abu Dhabi, and Sharjah, the need for smooth operations and better customer experience is more important than ever.

Here’s What UAE Pet Businesses Actually Need

To help pet businesses grow and manage better, we at Happy Pet Tech designed software with your local needs in mind. Here are the must-have features that make the difference:

1. Simple Online Booking & Digital Records

Pet parents hate filling out long forms. That’s why we built a one-click system: search by phone number, pet name, or parent name and book in under 30 seconds.

No repeated entries. All data (vaccinations, appointment history, invoices, loyalty points) stays digital and shows up when you need it.

2. Mobile App & Multi-Location Support

Many pet businesses don’t work from desktops, which is why we built a mobile app that gives you everything you need, right in your pocket. From checking booking status and managing calendars to handling check-ins, check-outs, and mobile grooming tracking, it’s all just a tap away. You can also monitor staff attendance, manage leave requests, view invoices and payments, and even switch between branches with a single tap. Whether you run one store or five, you can manage your entire pet business from your phone, anytime, anywhere.

3. Staff & Inventory Management

From staff logins and performance reports to attendance and leave requests — it’s all in one app. You can also manage inventory in real time, track usage, and avoid running out of supplies.

4. Automated WhatsApp Communication

Imagine if all your customer communications were handled automatically, booking confirmations, appointment reminders, service agreements, invoices, and even feedback requests. With Happy Pet Tech, that’s exactly what happens. Your messages go out on time, every time, without you lifting a finger. It makes your communication look professional, keeps your clients informed, and takes the stress out of managing everything manually.